Terms & Conditions
Orders received with incomplete or incorrect information will not be processed. Maria Q Boutique does not accept any responsibility or costs for non-delivery to the intended recipient or losses in such circumstances.
If the destination/city selected on the website is different than the actual shipping city/address; Maria Q Boutique will not accept any responsibility for non-delivery.
An order time period of delivery would start once payment is received not on the basis of the time when the order is placed (Particularly in the case of IBFT)
Any order pending due to an incorrect address, phone number not responding, or consignee being unavailable will be considered as a closed case.
If a customer Logs in, make an account and save any information on the web, he/she would be treated as completely agree with our all terms of use and conditions.
Maria Q Boutique does not book or send anonymous order. We require the names of the sender and the receiver. Anonymous messages are also not entertained.
For deliveries in public places such as hospitals and academic institutions, please provide an alternate number along with the actual number of the receiver. In case the phone number is not responding or the consignee is unavailable, it will be considered a closed case. A full refund or VAS charges refund will not be issued in such cases.
We encourage and value your feedback & complaints.
REFUNDS
If parcel is delivered later than the selected delivery time (time specified delivery), due to weather conditions, law & order situation, any traffic conditions, and all sorts of unforeseen conditions, If the parcel is delivered later than the selected delivery time (time specified delivery) due to any reason then the customer will be refunded only the extra delivery charges.
A customer cannot return the purchase once it is delivered. But if the product received is genuinely faulty, our team will replace the item or customer will be refunded a certain amount of the purchase. The Refund processing time is 15 to 30 days but usually, it takes approximately 7 working days. The time period depends upon the level of investigation involved for each case.
Order once placed cannot be refunded before delivery.
MARIAQBOUTIQUE.PK reserves all the rights to cancel any order.
MARIAQBOUTIQUE reserve all rights to cancel, process or refund any order that has availed discounts other than what has been allowed.
A Customer can lodge a complaint within 3 days of product delivery. Any refund or purchase after 3 days of delivery would not be entertained. This does not include rotten or damaged products.
PRODUCTS
Products may vary slightly in appearance from pictures displayed on the website, especially in case of products with assorted designs / colors.
MARIAQBOUTIQUE.PK reserves the right to offer substitute products in case of unavailability.
– All items ordered, are dispatched within 7-10 working days of cleared payments. Please allow delays during unforseen events, busy seasons and natural calamities.
– Cash on delivery available all over Pakistan
– Please make sure to provide us with the correct address, as MARIA Q BOUTIQUE will not be held responsible for costs incurred or lost packages due to errors in address details.
– On some occasions, if more than one order is made to the same delivery address and the first order is not shipped out, items may be packaged into one parcel. Similarly, there may be occasions where items in one order will be shipped out as more than one parcel.
– Delivery charges for all other cities are 200 FOR ABBAYA/NAMAZCHADAR/CLOTHS/SCARFS and other products.
If the product received is either rotten or damaged, you can take a picture and watsapp it to +92 3359787106 along with your order details, within 24 hours of when your order is received. Otherwise, such complaints cannot be entertained.
Privacy Policy for product Delivery Service
we understand the importance of privacy and are committed to protecting the personal information of our users. This Privacy Policy outlines how we collect, use, and disclose information when you use our product delivery service. By accessing or using our service, you agree to the terms of this Privacy Policy.
Information We Collect:
Personal Information: When you place an order or create an account, we may collect personal information such as your name, contact information, delivery address, and payment details.
Order Details: We collect information related to your orders, including the name, address, and any special instructions provided.
Usage Information: We may collect information about how you interact with our website including your IP address, device information, browser type, and pages visited.
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Use of Information:
Personalization: We may use your information to personalize your experience, such as suggesting product ideas or providing tailored recommendations.
Order Fulfillment: We use the collected information to process and deliver your orders, communicate with you regarding your orders, and handle customer support inquiries.
Marketing: With your consent, we may send you promotional materials, special offers, or newsletters. You can opt-out of these communications at any time.
Improvements: We analyze the information to improve our services, enhance the user experience, and develop new features and functionalities.
Information Sharing:
CONTACT INFORMATION
This website is owned and operated by Maria Q Boutique.
You may contact us regarding these Terms and Conditions by writing or emailing us at the following address:mariaqboutique99@gmail.com
Postal Address:- 165/1 AB 2 TB RAWALPINDI Punjab Pakistan Postal Code 46000
CONTACT NO :03359787106
